Terms & Conditions
1. Ownership and Intellectual Property.
1.1 The Website is owned and operated by us, Northern Howl Limited, a company registered in Bulgaria, European Union . Our registered office is Bulgaria, Pleven, Granadirska Street 39, 5800.
1.2 Other than content you own, which you may have opted to include on this Website, under these Terms, Northern Howl Ltd and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.
2. Your Account
2.1 If you use the Website, you are responsible for maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.
2.2 You must ensure that the details provided by you on registration at the Website or at any time are correct and complete.
2.3 This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
3. Restriction
You are expressly and emphatically restricted from all of the following:
3.1 publishing any Website material in any media;
3.2 selling, sublicensing and/or otherwise commercializing any Website material;
3.3 publicly performing and/or showing any Website material;
3.4 using this Website in any way that is, or may be, damaging to this Website;
3.5 using this Website in any way that impacts user access to this Website;
3.6 using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
3.7 engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
3.8 using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Northern Howl Ltd may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.
4. Website information and availability.
4.1 Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time.
4.2 If a fault occurs in the service of the Website, you should report it to Customer Service by email and we will correct the fault as soon as we reasonably can.
4.3 Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
5. Promotions and Vouchers.
5.1 From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the Website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.
5.2 Coupons, discounts and promotional discount codes (including any price match policy) offered on www.northernhowl.com or any other Northern Howl Media channels are valid only for use as part of a purchase made on our website, unless otherwise stated.
6. Rights to suspend or cancel your registration.
We may:
6.1 suspend your account
6.2 cancel your account; and/or
6.3 edit your account details,
at any time in our sole discretion with or without notice to you.
6.4 We will usually cancel an account if it remains unused for a continuous period of 18 months.
6.5 You may cancel your account on our website using your account control panel on the website.
7. Orders
7.1 All orders placed through the Website will be subject to our acceptance of the order.
7.2 When you submit an order to us on the Website, you will receive an email from us acknowledging your order. You should check this email for accuracy and let us know immediately if there are any errors. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched to you. The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation" (“Contract”). Title to the goods will pass to you on delivery to you provided payment has been made in full. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such goods has been confirmed in a separate Dispatch Confirmation.
7.3 Where you have used a promotional code to obtain a discount off the price of your order, acceptance of this order is subject to our verifying that the code has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. In the event that the code has not been issued to you for your personal use, or you do not qualify for the promotion, the price of the order will be adjusted notwithstanding any email confirmation which you receive. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
8. Pricing and payments
8.1 All prices are in Pounds Sterling and include all taxes (where applicable) at the current rates but do not include delivery charges.
8.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
8.3 Our prices are reviewed daily and while we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
8.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.5 Payment for all goods, either by credit or debit card, will be taken from your card at the time we receive your order, once we have checked your card details and stock availability. Any payment made to us will be refunded if we do not accept your order.
9. Availability and Delivery
9.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation.
9.2 Please note that shipping costs may vary depending on location and the size and weight of the goods. You will be contacted should this situation arise. If you are not shipping to a country within the European Union then you may be liable for Import Duty and VAT charges. Please check with a customs office in your country for information.
9.3 Your order will be delivered to the address you indicated when you place your order. All goods must be signed for by an adult aged 18 years or over on delivery.
10. Cancellation and return policy
10.1 All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a cancellation period of 30 days from the day after the date of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.
10.2 If you wish to cancel your order during the cancellation period set out in clause 10.1, please notify us in writing by email.
10.3 Once you have notified us that you wish to cancel the contract within the cancellation period, either before or after you have received the goods, you should return goods to us within 14 days of your cancellation of the Contract. We are no offering free return. This does not affect your statutory rights where the goods are faulty or not as described.
10.4 Goods should be returned in the original packaging, are complete and in 'as new' condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the product/s in any way).
10.5 You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are damaged or your use of the goods has gone beyond your right to reasonably inspect and assess the goods, Northern Howl reserves the right to seek recompense.
10.6 We are unable to offer a refund on personalized, custom made or made-to measure goods made to your specification (such as pet id tags) unless the goods are defective. If you claim the goods are defective, we will examine the goods and condition.
10.7 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11. Risk and Title
11.1 The goods will be at your risk from the time of delivery.
11.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
12. Our Liability
12.1 We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.
12.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.
12.3 If you are contracting as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.
12.4 If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.
12.5 Nothing in these Terms and Conditions shall exclude or restrict our liability:
12.5.1 for death or personal injury caused by our negligence;
12.5.2 under section 2(3) of the Consumer Protection Act 1987;
12.5.3 for fraud or fraudulent misrepresentation; or
12.5.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Limitations of liability
12.6 Nothing in these Terms shall exclude or limit Northern How’s liability for losses which may not be lawfully excluded or limited by applicable law.
12.7 Northern Howl shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data.
13. Communication
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Variation of Terms
Northern Howl Ltd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
15. Assignment
Northern Howl Ltd shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms
16. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Northern Howl Ltd and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
17. Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the European Union.